Products and Spare Parts
Within the context of our product and delivery business, you can exclusively order hardware and software licences from the portfolio of the ACOS 7 series.
Using our product business makes sense if you are already familiar with the products from our ACOS 7 series, if you regularly attend our training courses on telecontrol and/or have made a basic agreement with IDS GmbH.
Our Product Business
Our product business is governed by the laws regulating purchase contracts. Unless no other basic contract has been agreed upon, the General Terms and Conditions of IDS GmbH shall apply.
Please contact us to place your order. To process your order, we need your customer reference number, the name of your company and the contact on your side, as well as the delivery address and the required quantities and reference numbers of the parts to be delivered.
Please note that plugs, blind covers, cables and software licences must be listed separately in our order. Please click here to obtain information on the module status.
Additionally, you can find general product documentation in the download section under Automation and Telecontrol Devices.
Please note that, as a rule, we do not provide customer-specific documentation as part of our product business.
Small-scale orders (three or four RTUs) are usually processed and delivered promptly. For large hardware orders, the delivery term is specified in our order confirmation. Partial deliveries are also possible upon request.
Invoices are enclosed in the delivery.
The minimum order value is 250.00 EUR.
Spare parts can be ordered via email and are sent to you as quickly as possible, depending on their their availability and the degree of urgency. Spare parts are invoiced with an extra charge of 15%.
Please send deficient modules to: