Workshops and Process Consultancy Services
In workshops, we from IDS GmbH join our customers to analyse and discuss our customers’ objectives and tasks, based on which we prepare a process description.
We record our customers‘ requirements, give advice with regard to all network management processes and outline possible solutions.The results of these workshops are recorded in a clear and plausible manner in the form of concepts as well as rough our more detailed specifications. Thus, right from the beginning, the focus is on your project requirements and all their details.
We support your project from the beginning to the end – from the first project meeting through to the implementation and roll-out of the project, using concepts and solutions that have already proven their worth in practice and which can be implemented in a cost-effective and time-saving manner.
Implementation and Customizing
If our standard software does not exactly match your requirements, we customize existing software components and develop interfaces to other systems.
Implementation of projects is invariably based on the requirements your existing IT environment and your individual requirements.
Training Courses and Roll-out
Following installation, we support your key users and help them to familiarise themselves with the chosen software solution. Training courses for users provide your staff with hands-on experience with the new software solution.
Our support continues even after the introduction of ACOS NMS. Our services portfolio includes ongoing support with maintenance and update services through to remote maintenance. Service Level Agreements (SLA) ensure a maximum of availability and reliability while the system is running.
Technologies and Partners
Our partners are: ORACLE, CAIGOS, SYSTEMA, GÖRLITZ, SOFTPROJECT, UTIL DATA.