19.03.2020

Information for Customers of IDS GmbH

Important information concerning the current Coronavirus situation

The spread of the Corinavirus COVID-19 and its impact on every aspect of our lives concerns everyone of us. Therefore we would like to inform you about the measures IDS GmbH has taken in order to protect our customers and employees while continuing our business operations.

1. Availability of Employees for Projects / Service / Sales

For the past two weeks, several of our employees have already been working from home, namely those employees

  • who have returned from risk areas (as defined by the German Robert Koch Institute) during the past 14 days,
  • who had contact with persons who have returned from risk areas during the past 14 days,
  • with immediate contact to persons showing symptoms of colds or flu.

At the same time, we are increasingly using various means of telecommunication for our sales, development and projects activities, such as video and phone conferences, both at single-user workplaces and in our conference rooms.

2. On-Site Appointments

Our customers have also started to implement visitor guidelines and restrictions, which we will of course take into account in the planning of our business activities.

We will continue to implement all works and services commissioned from us. Works that do not expressly require the presence of our employees on site will be processed via remote service access.

Generally, our employees are requested to refrain from business trips that are not absolutely necessary.

3. Troubleshooting and Service

Our incident report and service hotline continues to be available at all times. The hotline support staff are already working in individual offices or from home, thereby ensuring that all services for troubleshooting, support in the event of faults or software updates will be covered.

We are happy to support you in the event of technical, personal or process-related problems caused by outages. Please get in touch!

4. General Business Operations in the Event of Extended Crisis

Of course, we cannot predict the future development of the Corona pandemic. As a modern IT business, however, we have created the necessary environment to make sure that, in the event of serious and profound restrictions imposed by the authorities, the majority of our staff (sales personnel, project managers, service and development) will be able to work from home.

The business operations of IDS GmbH will be kept up to a large extent even in extreme situations (e.g. lockouts).


If you have any questions, please do not hesitate to contact us at any time.

We wish you and your staff all the best. Keep safe!