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Service and Maintenance
To assist our customers in the smooth and trouble-free operation of their systems, IDS offers service agreements.
Hotline System Service
- Remote diagnosis and maintenance through the IDS Service Competence Centre in Ettlingen
- Response time: max. 1 hour after the fault message has been registered by the hotline (other response times can be arranged upon request)
On-Site System Service
- On-call duty for on-site service as a supplement to the hotline system service.
- Response time: max. 8 hours after conclusion of the fault analysis through the hotline staff (other response times can be arranged upon request).
- Within the scope of the service agreements, the aforementioned service periods can be individually specified on the following scale: workdays (Monday to Friday) from 08:00 to 16:00 - 7 days/week from 08:00 to 16:00 – 24/7 service.
Preventive Cyclic Maintenance
Within the scope of this service agreement, error memories and system protocols are read out usually once per year; important system functions, including switchovers of redundant computers, alternate routes and the system configuration, are checked. This maintenance service also includes the maintenance of hardware components, the installation of fix and service packages for operating systems and the external and internal analysis of interfaces. Preventive maintenance also includes a system virus check.
System Update Service
- Software maintenance for IDS application software
- Regular updating of IDS application software
- Function and structure improvements and adaptation to new market standards
- Optional: with software upgrade service for optimum protection of your investments
- For information about service agreements, please contact the Service Competence Centre.