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ACOS WFM – Optimized Order Processing via Workforce Management
A company’s operations involve a wide range of jobs for the operational staff. The ACOS WMF workforce management module enables the efficient assignment of orders coming from preceding processes to the operating staff, thereby reducing processing times - particularly if the service teams are equipped with portable terminals – as well as costs, while increasing customer satisfaction.
Central Dispatching of Orders and Assignments
The dispatching officer who is in charge of allocating orders to his staff has access to the entire order pool of the different processes (erection, grid control, maintenance, fault localisation and elimination). Via the central dispatching module, the dispatching officer assigns the upcoming orders to the different teams for execution.
Graphic Compilation of Shift Schedule
In the coordination of appointments and deadlines, the responsible planning officer is effectively aided by a graphic representation of schedules in the form of Gantt diagrams and by the geographic visualisation of the current whereabouts of staff vehicles.